JivoChat Developers API

JivoChat provides developers two tool kits for integration:

Client-side - the widget JavaScript API which allows you to manage a widget which is displayed to the user. It can be used to manage the chat window, and also to send any information from the page on which the chat window is placed, to the JivoChat App (for example, it is possible to send additional information about a user and it will also be kept in the archive).

Server-side - Webhooks API, allows you to receive notifications about the beginning or end of a chat on your server-side, and also to send to JivoChat additional information to display it in the agent's application.

If you find any mistake in documentation please let us know in chat on jivochat.com.tr

JavaScript API

JivoChat executes the functions listed below to report about an event on the page. You can declare any of these functions on the page and execute a logic of processing the event that occurred. For example, on jivo_onIntroduction event you can get contact details entered by a client.

Callback functions

Field	Type	Description
jivo_onLoadCallback	function	Executed when JivoChat widget initialization is over
jivo_onOpen	function	Executed when chat window is opened
jivo_onMessageSent	function	Executed when a visitor sends the first message
jivo_onAccept	function	Executed when an agent presses the Reply button in the notification of a new chat
jivo_onClose	function	Executed when chat window is closed
jivo_onIntroduction	function	Executed when a visitor fills the contacts form
jivo_onResizeCallback	function	Executed at any change in the size of the widget
jivo_onCallStart	function	Executed when visitor makes phone call
jivo_onCallEnd	function	Executed when a phone call ends
jivo_onChangeState	function	Executed when chat window state is changed

JavaScript API - jivo_onCallEnd

Executed when phone call ends

Params

Field	Type	Description
result optional	object	Result of callback

 function jivo_onCallEnd(res) {
    if (res.result == 'ok') {
        // call finished successfully
    }
    if (res.result == 'fail') {
        // call finished with errors or can not started
        console.log(res.reason); // reason for the unsuccessfull call
    }
}

JavaScript API - jivo_onChangeState

Executed when chat window state is changed

Params

Field	Type	Description
state	string	Current state of the widget

 function jivo_onChangeState(state) {
    if (state == 'chat') {
        // widget is in the chat state
    }
    if (state == 'call' || state == 'chat/call') {
        // callback form is opened
    if (state == 'label' || state == 'chat/min'){
        // widget is minimized
    }
}

JavaScript API - open

Using this method you can open chat window.
jivo_api.open({start: 'call'}): opens form with a phone field for callback

JavaScript API - close

Using this method you can close the chat window.

JavaScript API - chatMode

Using this method you can get the current chat status- online/offline.

JavaScript API - getContactInfo

Reads visitor's contact info from the contacts form as a contact_info structure.

JavaScript API - getVisitorNumber

The asynchronous function to get a unique visitor number in JivoChat. Visitors are numbered sequentially: 1, 2, 3, etc. Visitor number is displayed in the agent's App and archives and can be used to associate JivoChat data to the CRM data.

JavaScript API - setContactInfo

Sets the contact info of the visitor. The data is displayed to the agent is a same as if a visitor introduced in the chat window. It's a special function to set contact info because name, phone number and e-mail are very important in JivoChat - visitor can introduce himself at the beginning of chat.

Params

Field	Type	Description
name	string	Client's name
email	string	Client's email
phone	string	Client's phone number
description	string	Additional information about the client

 jivo_api.setContactInfo({
    "name": "John Smith",
    "email": "email@example.com",
    "phone": "+14084987855",
    "description": "Description text"
 });

JavaScript API - setCustomData

Using this method you can send any additional info about the client to the agent's App. This info will be shown on the information panel, located on the right side of the agent's App. The method can be called as many times as you need. If chat is established, information in the agent's App will be updated in real time. Fields will be displayed in the same sequence as they are in the array 'fields'.

setCustomData method is the easiest way to send additional info about visitor to the agent's App. But you need to keep in mind that the data transmitted to agent thus cannot be trusted - using the browser debugging tools, an attacker can spoof them.

For organizing more secure transmission of information in case you need to guarantee the security, use setUserToken method and Webhooks.

To avoid the possibility of phishing links sent to agent, you need to set "Safe URL" in Admin panel - Settings - Integration Settings for Developers, and links to another domains will be blocked, agent won't see them.

Method returns {result: 'ok'} if the data has been set successfully or {result: 'fail', reason: 'Custom data must be array.'} if method returns error

Params

Field	Type	Description
fields	array	List of additional data fields of the chat

field

Field	Type	Description
content	string	Content of data field. Tags will be insulated
title	string	Title shown above a data field
link	string	URL that opens when you click on a data field
key	string	Description of the data field, bold text before a colon

 jivo_api.setCustomData([
    {
        "title": "Actions",
        "content": "Add contact",
        "link": "..."
    },
    {
        "content": "Open customer profile",
        "link": "..."
    }
 ]);

JavaScript API - setRules

Using this method you can replace the triggers' rules by transferred object. You can get an example of such object in our admin panel in the Triggers section, just press JSON structure button there.

Params

Field	Type	Description
rules	object	Description of the rules of active invitations in JSON

 jivo_api.setRules(rules);

JavaScript API - setUserToken

Use this method to open chat window with custom text at the moment you need. This may be useful if you want to show proactive invitation after the client added goods to cart of your online store. If you want to show invitation immediately when page is open, then you need to call showProactiveInvitation in jivo_onLoadCallback (to initialize that all in the right sequence).

Params

Field	Type	Description
token	string	Visitor id

JavaScript API - showProactiveInvitation

Params

Field	Type	Description
invitation_text	string	Invitation text
department_id	number	Department id

 jivo_api.showProactiveInvitation("How can I help you?");

JavaScript API - startCall

Method allows you to start a call to the desired number, if calls are available (Callback feature is configured and the balance of calls is positive).

Method returns {result: 'ok'} If the phone number is in the correct format and the request to start the call can be made.
Otherwise returns {result: 'fail', reason: 'Callback disabled'}, where reason - is about the unsuccessful method call.

Params

Field	Type	Description
phone	string	Phone number for the call

 jivo_api.startCall('+14084987855')

JavaScript API - isCallbackEnabled

Checks if calls are available.

Method returns:
{result: 'fail', reason: 'Callback disabled'} - calls are disabled in admin panel.
{result: 'fail', 'Callback unavaiable'} - сalls are not available for other reasons (not the day of the week, the time of the call, the call is already started).
{result: 'ok'} - calls are avaiable

Params

Field	Type	Description
callback	function	Function called to determine the availability of a callback from the site.

 jivo_api.isCallbackEnabled(function(res){
    console.log('isCallbackEnabled', res);

    if (res.result == 'ok') {
        jivo_api.open({start: 'call'});
    }
});

JavaScript API - sendOfflineMessage

Using this function you can send an offline message directly. Returns {result: 'ok'} if the passed parameters are correct

Returns {result: 'fail', error: errReason}, where errReason is the validation error of the passed fields, or the reason why you can not send an offline message.

Params

Field	Type	Description
name	string	Client's name
email	string	Client's email
phone	string	Client's phone number
description	string	Additional information about the client
message	string	Offline message text

 jivo_api.sendOfflineMessage(({
    "name": "John Smith",
    "email": "email@example.com",
    "phone": "+14084987855",
    "description": "Description text",
    "message": "Offline message"
 });

Webhooks

Use Webhooks to receive notifications about various events associated with visitor's activity in JivoChat system. You can set an HTTP(S) URL to send requests when some event occurred in Admin panel.

POST request will be sent to the specified URL with the event information in the JSON object as a body.

Event type is specified in the event_name field of the 'event' structure.
The other fields depending on the actual event. In response to the HTTP-request for some types of events you can send the data which will be displayed to the agent who accepted the chat.

Webhooks - call_event

Event will be sent when operators get new call or existing call change status

Params

Field	Type	Description
event_name	string	Event Type, default: call_event
chat_id	number	ID of a chat
widget_id	string	Channel's widget ID, it can be found in the chat code
visitor	object	Object with information about the visitor
agent	object	Object with information about the operator
department optional	object	Object with information about a department, that a visitor chose for chat
session	object	Information about user sessions
page	object	Current page URL
call	object	Information about a call

visitor

Field	Type	Description
name optional	string	Name
email optional	string	Email
phone optional	string	Phone
number	string	Number of visitor
description	string	Additional information about the client
social optional	object	Information about the user's social networks
chats_count	number	the number of messages

agent

Field	Type	Description
id	string	Operator ID
name	string	Name of the operator
email	string	Email operator
phone optional	string	Phone operator

department

Field	Type	Description
id	number	Department ID
name	string	Department name

session

Field	Type	Description
geoip	object	Data from geoip
utm	string	UTM (deprecated, use utm_json instead)
utm_json	object	Object with UTM data
ip_addr	string	IP address of active sessions
user_agent	string	Description user_agent

page

Field	Type	Description
url	string	URL of the page where the user is located
title optional	string	Page Title

call

Field	Type	Description
type	string	Type (callback, incoming, outgoing)
phone	string	Client phone
status	string	Call status (start, end, agent_connected, client_connected, error)
reason optional	string	Error reason (defined if call status is error)
record_url optional	string	Link to mp3 record of call (defined if the call is ended)

geoip

Field	Type	Description
region_code	string	area code
country	string	Country name
country_code	string	ISO country code
region	string	Region
city	string	City
region	string	Region
latitude	string	Latitude
longitude	string	Longitude
organization	string	Company name

utm_json

Field	Type	Description
source optional	string	Value of utm_source
campaign optional	string	Value of utm_campaign
content optional	string	Value of utm_content
medium optional	string	Value of utm_medium
term optional	string	Value of utm_term

The request contains a structure:

 {
    "event_name": "call_event",
    "chat_id": 5840,
    "widget_id": "2852",
    "visitor": {
        "name": "John Smith",
        "email": "email@example.com",
        "phone": "+14084987855",
        "number": "3567",
        "description": "Description text",
        "social": {},
        "chats_count": 3
    },
    "agent": {
        "id": "2383",
        "name": "Thomas Anderson",
        "email": "agent@jivosite.com",
        "phone": "+14083682346"
    },
    "department": {
        "id": 286,
        "name": "Sales"
    },
    "session": {
        "geoip": {
            "region_code": "CA",
            "country": "United States",
            "country_code": "US",
            "region": "California",
            "city": "San Francisco",
            "latitude": "37.7898",
            "longitude": "-122.3942",
            "organization": "Wikimedia Foundation"
        },
        "utm": "source=google|medium=cpc|content=banner|campaign=campaign_name",
        "utm_json": {
            "source": "google",
            "campaign": "campaign_name",
            "content": "banner",
            "medium": "cpc",
            "term": "..."
        },
        "ip_addr": "208.80.152.201",
        "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/54.0.2840.71 Safari/537.36"
    },
    "page": {
        "url": "http://example.com/",
        "title": "Page title"
    },
    "call": {
        "type": "callback",
        "phone": "+14084987855",
        "status": "end",
        "record_url": "http://example.com/record.mp3"
    }
}

Webhooks - chat_accepted

Event will be sent when agent clicks 'Reply'. All known data about visitor and some agent's info will be sent in the request parameters. Also parameters including visitor's id if it was sent to the widget using jivo_api.setUserToken

If response to chat_accepted contains contat_info, this data will be displayed to the agent as if a visitor introduced in the chat window. It's also will be saved in the archive and email with the chat log.

Params

Field	Type	Description
event_name	string	Event Type Default: chat_accepted
chat_id	number	ID of a chat
widget_id	string	Channel widget ID, it can be found in the chat code
visitor	object	object with information about the visitor
agent	object	object with information about the operator
department optional	object	object with information about a department, that a visitor chose for chat
session	object	Information on user sessions
page	object	Information about a page on which the visitor

visitor

Field	Type	Description
name optional	string	Name
email optional	string	Email
phone optional	string	Phone
number	string	Number of visitor
description	string	Additional information about the client
social optional	object	Information about the user's social networks
chats_count	number	the number of messages

agent

Field	Type	Description
id	string	Operator ID
name	string	Name of the operator
email	string	Email operator
phone optional	string	Phone operator

department

Field	Type	Description
id	number	Department ID
name	string	Department name

session

Field	Type	Description
geoip	object	Data from geoip
utm	string	UTM (deprecated, use utm_json instead)
utm_json	object	Object with UTM data
ip_addr	string	IP address of active sessions
user_agent	string	Description user_agent

page

Field	Type	Description
url	string	URL of the page where the user is located
title optional	string	Page Title

geoip

Field	Type	Description
region_code	string	area code
country	string	Country name
country_code	string	ISO country code
region	string	Region
city	string	City
region	string	Region
latitude	string	Latitude
longitude	string	Longitude
organization	string	Company name

utm_json

Field	Type	Description
source optional	string	Value of utm_source
campaign optional	string	Value of utm_campaign
content optional	string	Value of utm_content
medium optional	string	Value of utm_medium
term optional	string	Value of utm_term

Response

Field	Type	Description
result	string	string processing result. If the value is not "OK", the data will not be transmitted to the operator
custom_data	array	additional data fields, similar setCustomData
contact_info	object	Fields of contact data, similar setContactInfo
enable_assign	boolean	A flag that determines the operator to display the binding key visitor to the card in CRM. The button is displayed in front of all fields custom_data.
crm_link	string	Link to the client card in CRM. Displays the operator a separate button under all fields custom_data.
page	object	Information about a page on which the visitor

custom_data

Field	Type	Description
title	string	Arbitrary name of a custom field
content	string	Content

contact_info

Field	Type	Description
name	string	Customer name
phone optional	string	Customer phone
email optional	string	Customer E-mail

page

Field	Type	Description
url	string	URL of the page where the user is located
title optional	string	Page Title

The request contains a structure:

 {
    "event_name": "chat_accepted",
    "chat_id": 4311,
    "widget_id": "2852",
    "visitor": {
        "name": "John Smith",
        "email": "email@example.com",
        "phone": "+14084987855",
        "number": "3567",
        "description": "Description text",
        "social": {},
        "chats_count": 3
    },
    "agent": {
        "id": "2383",
        "name": "Thomas Anderson",
        "email": "agent@jivosite.com",
        "phone": "+14083682346"
    },
    "department": {
        "id": 286,
        "name": "Sales"
    },
    "session": {
        "geoip": {
            "region_code": "CA",
            "country": "United States",
            "country_code": "US",
            "region": "California",
            "city": "San Francisco",
            "latitude": "37.7898",
            "longitude": "-122.3942",
            "organization": "Wikimedia Foundation"
        },
        "utm": "source=google|medium=cpc|content=banner|campaign=campaign_name",
        "utm_json": {
            "source": "google",
            "campaign": "campaign_name",
            "content": "banner",
            "medium": "cpc",
            "term": "..."
        },
        "ip_addr": "208.80.152.201",
        "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/54.0.2840.71 Safari/537.36"
    },
    "page": {
        "url": "http://example.com/",
        "title": "Page title"
    }
}

The response contains JSON:

 {
    "result": "ok",
    "custom_data": [
        {
            "title": "Title",
            "content": "Content text"
        }
    ],
    "contact_info": {
        "name": "John Smith",
        "phone": "+14084987855",
        "email": "email@example.com"
    },
    "page": {
        "url": "http://example.com/",
        "title": "Page title"
    }
}

Webhooks - chat_assigned

Event will be sent when a chat connects to CRM using the parameter "crm_link" from reply on Chat Accepted. All known data about visitor and some agent's info will be sent in the request parameters. Also parameters including visitor's id if it was sent to the widget using jivo_api.setUserToken

In response we expect only {"result": "ok or an error message"}

Params

Field	Type	Description
event_name	string	Event type, default: chat_assigned
chat_id	number	ID of a chat
widget_id	string	Channel widget ID, it can be found in the chat code
visitor	object	object with information about the visitor
agent	object	object with information about the operator
department optional	object	object with information about a department, that a visitor chose for chat
assign_to	string	CRM link from the event Chat_accepted
session	object	Information on user sessions
page	object	Information about a page where a chat was started

visitor

Field	Type	Description
name optional	string	Name
email optional	string	Email
phone optional	string	Phone
number	string	Number of visitor
description	string	Additional information about the client
social optional	object	Information about the user's social networks
chats_count	number	the number of messages

agent

Field	Type	Description
id	string	Operator ID
name	string	Name of the operator
email	string	Email operator
phone optional	string	Phone operator

department

Field	Type	Description
id	number	Department ID
name	string	Department name

session

Field	Type	Description
geoip	object	Data from geoip
utm	string	UTM (deprecated, use utm_json instead)
utm_json	object	Object with UTM data
ip_addr	string	IP address of active sessions
user_agent	string	Description user_agent

page

Field	Type	Description
url	string	URL of the page where the user is located
title optional	string	Page Title

geoip

Field	Type	Description
region_code	string	area code
country	string	Country name
country_code	string	ISO country code
region	string	Region
city	string	City
region	string	Region
latitude	string	Latitude
longitude	string	Longitude
organization	string	Company name

utm_json

Field	Type	Description
source optional	string	Value of utm_source
campaign optional	string	Value of utm_campaign
content optional	string	Value of utm_content
medium optional	string	Value of utm_medium
term optional	string	Value of utm_term

Response

Field	Type	Description
result	string	string processing result ("OK" or "FAILURE").

The request contains a structure:

 {
    "event_name": "chat_assigned",
    "chat_id": 1929,
    "widget_id": "2852",
    "visitor": {
        "name": "John Smith",
        "email": "email@example.com",
        "phone": "+14084987855",
        "number": "3567",
        "description": "Description text",
        "social": {},
        "chats_count": 3
    },
    "agent": {
        "id": "2383",
        "name": "Thomas Anderson",
        "email": "agent@jivosite.com",
        "phone": "+14083682346"
    },
    "department": {
        "id": 286,
        "name": "Sales"
    },
    "assign_to": "...",
    "session": {
        "geoip": {
            "region_code": "CA",
            "country": "United States",
            "country_code": "US",
            "region": "California",
            "city": "San Francisco",
            "latitude": "37.7898",
            "longitude": "-122.3942",
            "organization": "Wikimedia Foundation"
        },
        "utm": "source=google|medium=cpc|content=banner|campaign=campaign_name",
        "utm_json": {
            "source": "google",
            "campaign": "campaign_name",
            "content": "banner",
            "medium": "cpc",
            "term": "..."
        },
        "ip_addr": "208.80.152.201",
        "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/54.0.2840.71 Safari/537.36"
    },
    "page": {
        "url": "http://example.com/",
        "title": "Page title"
    }
}

The response contains JSON:

 {
    "result": "ok"
}

Webhooks - chat_finished

Event will be sent when a chat is closed in the agent application. All known data about visitor, agent's info and the chat log will be sent in the request parameters. Also parameters including visitor's id if it was sent to the widget using jivo_api.setUserToken

In response we expect only {"result": "ok or an error message"}

Params

Field	Type	Description
event_name	string	type of event, default: chat_finished
chat_id	number	id of a chat
widget_id	string	Channel widget ID, it can be found in the chat code
visitor	object	object with information about the visitor
agents	array	An array with information about the operators
department optional	object	object with information about a department, that a visitor chose for chat
chat	object	Data on completed chatting
session	object	Information on user sessions
page	object	Information about a page where a chat was started

visitor

Field	Type	Description
name optional	string	Name
email optional	string	Email
phone optional	string	Phone
number	string	Number of visitor
description	string	Additional information about the client
social optional	object	Information about the user's social networks
chats_count	number	the number of messages

agent

Field	Type	Description
id	string	Operator ID
name	string	Name of the operator
email	string	Email operator
phone optional	string	Phone operator

department

Field	Type	Description
id	number	Department ID
name	string	Department name

chat

Field	Type	Description
messages	array	An array of chat messages
rate	string	user chat rank (positive \| negative \| null)
blacklisted	boolean	A sign that the user was added to the black list

session

Field	Type	Description
geoip	object	Data from geoip
utm	string	UTM (deprecated, use utm_json instead)
utm_json	object	Object with UTM data
ip_addr	string	IP address of active sessions
user_agent	string	Description user_agent

page

Field	Type	Description
url	string	URL of the page where the user is located
title optional	string	Page Title

message

Field	Type	Description
timestamp	number	The time of receipt message (timestamp)
type	string	Message Type (visitor - a message from a client, agent - a message from an agent)
agent_id	number	Agent ID, which responded to the message (exists only if type = agent)
blacklisted optional	boolean	A sign that the user was added to the black list

geoip

Field	Type	Description
region_code	string	area code
country	string	Country name
country_code	string	ISO country code
region	string	Region
city	string	City
region	string	Region
latitude	string	Latitude
longitude	string	Longitude
organization	string	Company name

utm_json

Field	Type	Description
source optional	string	Value of utm_source
campaign optional	string	Value of utm_campaign
content optional	string	Value of utm_content
medium optional	string	Value of utm_medium
term optional	string	Value of utm_term

Response

Field	Type	Description
result	string	string processing result ("OK" or "FAILURE").

The request contains a structure:

 {
    "event_name": "chat_finished",
    "chat_id": 4229,
    "widget_id": "2852",
    "visitor": {
        "name": "John Smith",
        "email": "email@example.com",
        "phone": "+14084987855",
        "number": "3567",
        "description": "Description text",
        "social": {},
        "chats_count": 3
    },
    "agents": [
        {
            "id": "2383",
            "name": "Thomas Anderson",
            "email": "agent@jivosite.com",
            "phone": "+14083682346"
        }
    ],
    "department": {
        "id": 286,
        "name": "Sales"
    },
    "chat": {
        "messages": [
            {
                "timestamp": 1431955090,
                "type": "agent",
                "agent_id": 3316,
                "blacklisted": false
            }
        ]
    },
    "session": {
        "geoip": {
            "region_code": "CA",
            "country": "United States",
            "country_code": "US",
            "region": "California",
            "city": "San Francisco",
            "latitude": "37.7898",
            "longitude": "-122.3942",
            "organization": "Wikimedia Foundation"
        },
        "utm": "source=google|medium=cpc|content=banner|campaign=campaign_name",
        "utm_json": {
            "source": "google",
            "campaign": "campaign_name",
            "content": "banner",
            "medium": "cpc",
            "term": "..."
        },
        "ip_addr": "208.80.152.201",
        "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/54.0.2840.71 Safari/537.36"
    },
    "page": {
        "url": "http://example.com/",
        "title": "Page title"
    }
}

The response contains JSON:

 {
    "result": "ok"
}

Webhooks - chat_updated

Event will be sent when a visitor's information has been updated - for example a visitor filled the contacts form in the chat. All known data about visitor and agent's info will be sent in the request parameters. Also parameters including visitor's id if it was sent to the widget using jivo_api.setUserToken

In response we expect only {"result": "ok or an error message"}

Params

Field	Type	Description
event_name	string	Event type, default: chat_updated
chat_id	number	id of a chat
widget_id	string	Channel widget ID, it can be found in the chat code
visitor	object	object with information about the visitor
agent	object	object with information about the operator
department optional	object	object with information about a department, that a visitor chose for chat
session	object	Information on user sessions
page	object	Information about a page on which the visitor

visitor

Field	Type	Description
name optional	string	Name
email optional	string	Email
phone optional	string	Phone
number	string	Number of visitor
description	string	Additional information about the client
social optional	object	Information about the user's social networks
chats_count	number	the number of messages

agent

Field	Type	Description
id	string	Operator ID
name	string	Name of the operator
email	string	Email operator
phone optional	string	Phone operator

department

Field	Type	Description
id	number	Department ID
name	string	Department name

session

Field	Type	Description
geoip	object	Data from geoip
utm	string	UTM (deprecated, use utm_json instead)
utm_json	object	Object with UTM data
ip_addr	string	IP address of active sessions
user_agent	string	Description user_agent

page

Field	Type	Description
url	string	URL of the page where the user is located
title optional	string	Page Title

geoip

Field	Type	Description
region_code	string	area code
country	string	Country name
country_code	string	ISO country code
region	string	Region
city	string	City
region	string	Region
latitude	string	Latitude
longitude	string	Longitude
organization	string	Company name

utm_json

Field	Type	Description
source optional	string	Value of utm_source
campaign optional	string	Value of utm_campaign
content optional	string	Value of utm_content
medium optional	string	Value of utm_medium
term optional	string	Value of utm_term

Response

Field	Type	Description
result	string	string processing result ("OK" or "FAILURE").

The request contains a structure:

 {
    "event_name": "chat_updated",
    "chat_id": 3699,
    "widget_id": "2852",
    "visitor": {
        "name": "John Smith",
        "email": "email@example.com",
        "phone": "+14084987855",
        "number": "3567",
        "description": "Description text",
        "social": {},
        "chats_count": 3
    },
    "agent": {
        "id": "2383",
        "name": "Thomas Anderson",
        "email": "agent@jivosite.com",
        "phone": "+14083682346"
    },
    "department": {
        "id": 286,
        "name": "Sales"
    },
    "session": {
        "geoip": {
            "region_code": "CA",
            "country": "United States",
            "country_code": "US",
            "region": "California",
            "city": "San Francisco",
            "latitude": "37.7898",
            "longitude": "-122.3942",
            "organization": "Wikimedia Foundation"
        },
        "utm": "source=google|medium=cpc|content=banner|campaign=campaign_name",
        "utm_json": {
            "source": "google",
            "campaign": "campaign_name",
            "content": "banner",
            "medium": "cpc",
            "term": "..."
        },
        "ip_addr": "208.80.152.201",
        "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/54.0.2840.71 Safari/537.36"
    },
    "page": {
        "url": "http://example.com/",
        "title": "Page title"
    }
}

The response contains JSON:

 {
    "result": "ok"
}

Webhooks - offline_message

Event will be sent when a visitor sends an offline message through the chat offline form. All known data about visitor and offline message will be sent in the request parameters. Also parameters including visitor's id if it was sent to the widget using jivo_api.setUserToken

In response we expect only {"result": "ok or an error message"}

Params

Field	Type	Description
event_name	string	Event type, default: offline_messages
widget_id	string	Channel widget ID, it can be found in the chat code
visitor	object	object with information about the visitor
offline_message_id	string	ID offline messages
message	string	Message
session	object	Information on user sessions
page	object	Information about a page on which the visitor

visitor

Field	Type	Description
name optional	string	Name
email optional	string	Email
phone optional	string	Phone
number	string	Number of visitor
description	string	Additional information about the client
social optional	object	Information about the user's social networks
chats_count	number	the number of messages

session

Field	Type	Description
geoip	object	Data from geoip
utm	string	UTM (deprecated, use utm_json instead)
utm_json	object	Object with UTM data
ip_addr	string	IP address of active sessions
user_agent	string	Description user_agent

page

Field	Type	Description
url	string	URL of the page where the user is located
title optional	string	Page Title

geoip

Field	Type	Description
region_code	string	area code
country	string	Country name
country_code	string	ISO country code
region	string	Region
city	string	City
region	string	Region
latitude	string	Latitude
longitude	string	Longitude
organization	string	Company name

utm_json

Field	Type	Description
source optional	string	Value of utm_source
campaign optional	string	Value of utm_campaign
content optional	string	Value of utm_content
medium optional	string	Value of utm_medium
term optional	string	Value of utm_term

Response

Field	Type	Description
result	string	string processing result ("OK" or "FAILURE").

The request contains a structure:

 {
    "event_name": "offline_message",
    "widget_id": "2852",
    "visitor": {
        "name": "John Smith",
        "email": "email@example.com",
        "phone": "+14084987855",
        "number": "3567",
        "description": "Description text",
        "social": {},
        "chats_count": 3
    },
    "offline_message_id": "3428",
    "message": "Message text",
    "session": {
        "geoip": {
            "region_code": "CA",
            "country": "United States",
            "country_code": "US",
            "region": "California",
            "city": "San Francisco",
            "latitude": "37.7898",
            "longitude": "-122.3942",
            "organization": "Wikimedia Foundation"
        },
        "utm": "source=google|medium=cpc|content=banner|campaign=campaign_name",
        "utm_json": {
            "source": "google",
            "campaign": "campaign_name",
            "content": "banner",
            "medium": "cpc",
            "term": "..."
        },
        "ip_addr": "208.80.152.201",
        "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/54.0.2840.71 Safari/537.36"
    },
    "page": {
        "url": "http://example.com/",
        "title": "Page title"
    }
}

The response contains JSON:

 {
    "result": "ok"
}